Return Policy

Effective Date: September 2017

At LP Procurement, we strive to provide high-quality products and seamless procurement services. We understand that occasionally, returns may be necessary. This policy outlines the conditions under which returns are accepted to ensure a smooth and efficient process for all parties.

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Return Request Period: Requests must be submitted within 10 days of receiving the order.
• Condition: Items must be unused, in their original packaging, and in resalable condition.
• Proof of Purchase: A valid invoice or purchase order reference must be provided.
• Approval Required: All returns must be pre-approved by LP Procurement before being shipped back.

Non-Returnable Items:

Certain products are not eligible for returns, including:

• Custom or special-order items.
• Items that have been installed, used, or damaged after delivery.
• Products that are missing parts, manuals, or original packaging.
• Clearance or final sale items.

2. Return Process

Follow these steps to process a return:

• Submit a Return Request: Contact our customer support team at [email protected] with your order details and reason for return.
• Approval & Return Authorization: If your return is approved, you will receive a Return Authorization Number (RMA) along with shipping instructions.
• Packaging & Shipping: Securely package the product and include the RMA number on the shipping label. Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
• Inspection & Refund Processing: Once the return is received and inspected, a refund or credit will be issued within 30 business days. Refunds will be processed to the original payment method or applied as store credit.

3. Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 5 days of receipt:

• Provide detailed photos and a description of the issue.
• If approved, we will arrange for a replacement or issue a refund at no cost to you.

4. Warranty Claims

For items covered by a manufacturer’s warranty, please refer to the warranty terms outlined by the manufacturer. LP Procurement can assist in facilitating warranty claims but is not responsible for manufacturer decisions.

5. Order Cancellations

• Orders may be canceled before shipment with no penalty.
• If an order has already shipped, it must go through the return process.

6. Contact Us

For all return-related inquiries, please contact us at:

LP Procurement
P.O. Box 84, STN A, Abbotsford B.C. V2T 6Z4
Email: [email protected]